Whatsup Gold Support4/30/2021
We always want to hear from you to improve and make WhatsUp Gold your one-stop solution for network management.Make sure to join and participate in the Ipswitch Community to provide feedback on future releases, or consider joining our beta program by contacting our support team.To do so, select Refresh Map Links from either the group action menu or right-click menu on the devicegroup selector to update link data to match the current set of link data on the auto-layout map.
Note, this action launches a dialog where youll need to choose to either preserve or clear manual link data during the refresh. The exclusions list can be found by selecting SETTINGS Discovery Settings from the main menu. Any user-created SQL queries (including dynamic device group definition SQL queries, or queries used in user-created reports) will need to be updated if they reference the removed tables. See a problem, or an area in need of improvement Participate and post your suggestions in the Ipswitch community. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. However, production level support requires Windows Server versions only. Whatsup Gold Support Software Help DocumentationRefer to your virtual machine software help documentation for information about assigning a static MAC address for the virtual machine. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers. This problem occurs because certain 32-bit binaries are missing from SQL Server 2012 SP3. ![]() Latin1GeneralCIAS collation is allowed during upgrades, but is not recommended as it could cause errors in operation. Additionally, the collation of each of the aforementioned WhatsUp Gold databases should also be set to SQLLatin1GeneralCP1CIAS. If needed, you can verify which IIS 7.x, 8.x, or 10 OS features are installedenabled and properly configured from the Windows Control Panel. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled. The following are required software framework and support packages. Refer to the Microsoft MSDN web site for more information about installing PowerShell). However, the following featurecomponent options cannot be enabled in the Microsoft.NET Framework options. The minimum versions are WhatsUp Gold 2017 - Service Pack 3 or later and any ZoneDirector firmware version containing the fix ER-2398. Note, this fix is included with firmware version 9.8.3 (MR3) and later. For information on how to upgrade ZoneDirector Controller and information on the access points supported by each firmware version, refer to the applicable firmware release notes on the Ruckus Support Website. However, some data collections over 10 GB or configurations where data is collected and archived over a long period of time will benefit from the additional performance capabilities of other SQL Server Editions. For more information about WhatsUp Gold supported SQL databases, see the release notes Database requirements section. Also, please consult applicable Microsoft guidelines for the SQL Server database edition that best fits your requirements. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server. ![]()
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